(b) The Product Name and click "Go", and all products with that name will be displayed.

(c) A Specific Condition (ie . Prostate, Eye, Arthritis, etc...) and click "Go", and products designed for the
Condition specified will be displayed.

(d) Shop by Brand by clicking on the Brand name on the left-hand side of the screen. Click again on
the Sub-category link that appears below the Category

(e) Special Products changed regularly, featuring Brand Name products are located on Hit, New, Recommended
Products on the Homepage. Click the Pictures and details will be appeared.

And then will be sent e-mail when we sent out products which customer purchased. It is important that you correctly enter your email address when placing your order. If you do not receive your e-mail confirmation,
please contact our customer service department by email at: service@familyvitamin.com

Your orders will be charged at time of shipment.

Your orders will be charged at time of shipment. All payments are made in Canadian currencies.. All customers must submit the correct billing address on the credit card being used when ordering items on the website.

All orders are sent by regular post or by courier (ground service)and express post. The customer may choose a faster service.
**Canadian Orders: **By regular post 1)All orders OVER $75.00(excluding taxes) are shipped FREE OF CHARGE by Canada Post or ground service courier.2)All orders under $75(excluding taxes) are charged $5.00 CHARGE by Canada Post.**By Xpress1)All orders OVER $150.00(excluding taxes) are shipped FREE OF CHARGE by Canada Xpress Post or Quick service courier.2)All orders under $150(excluding taxes) are charged $7.50 CHARGE by Canada Xpress Post or Quick service courier.
**US Orders: All orders over $150.00 CAD are sent by Canada post or ground service courier. All United States orders will be charged a shipping fee of $15.00 cdn.United States shipping charges do not include any additional insurance, tariffs or fees that may be occurred. All additional charges and customs clearances are the responsibility of the customer.
**International Orders: We charge a 10% shipping allowance on all orders over $150.00 CAD All International orders are shipped Canada Post - AirInternational orders will be not proceed without prior approval of shipping charges from the customer. If we do not receive your approval of these charges within 3 days, your order will be cancelled. International shipping charges may not include any additional insurance ,tariffs or fees. All additional charges and custom clearance fees are the responsibility of the customer.

Items may be returned within two weeks of ordering.

We will issue a credit or refund check within 3 days of receiving products.(not include shipping charges)

Please note that customers are responsible for return postage and customs charges if applicable.

If for any reason you are not satisfied products, please call us to arrange for refund or store credit.

Please email, phone or fax for a Return confirmation.

Collect shipments will be not accepted.

Return To: Family vitamin 4455 E Hasting Burnaby B.C Canada V5C2K1

Phone: (604) 298-0151 Fax: (604)-298-0069 E-mail:service@familyvitamin.com